Tilma training is always included in our setup. We can help you make the right permissions and help show your team how they can benefit from each tool.

We would love to help. Contact our team and we can talk more about the power of a diocesan model or getting endorsement from your diocese.‍

No problem. We appreciate that you may have just invested in a system. Using our website tool; we are confident that the investment you have already put in would not be wasted on this new more integrated site. Set up a phone call here and we can talk about your options.‍

Our model is about starting where you need and scaling as you go. While you will always have access to all the tools, you can pick and choose which ones you want to utilize.‍

We worked hard to find a pricing model that didn't limit parishes based on their financial situation. By partnering with a great payment processor, we are able to take part in the regular processing fees so we get a percentage of revenue while still giving you an ethical and manageable giving option. Since we are able to fund our ongoing development and support of the Tilma platform through payment fees, we are able to waive monthly license fees if you participate in Tilma Giving. We've even provided your parish with the option to pass these standard giving fees onto the donor. We wanted to make your success, our success and our giving tool is the primary way was we accomplish this. We've also seen a huge increase in parishes using our giving tool because of its ease, safety, and control for the parishioners. You get what you need now with the freedom to grow and access new upgrades as long as you're on Tilma (and without us having to shut off the lights).

Transaction fees are standard for all giving platforms and rates will vary from partner to partner. Our rate structure and payment processing partner allows us to give you Tilma Parish for free. If you would like a more competitive rate, you can choose a rate that better meets your parishes needs and pay a simple monthly fee for your usage of Tilma Parish.

Typically parishes have been paying thousands of dollars per year for their current solution yet when they compare features, Tilma does everything they need. When you use Tilma, you reduce your regular costs of multiple tools to paying instead for just one. Plus, there are options to use Tilma for free when your parish is actively using the Tilma Giving tool. Depending on the current tools that your parish is using, by switching to Tilma Parish you can potentially save hundreds of dollars a month.

We wanted to build something that benefited the whole Church so we worked hard to find a pricing model that didn’t limit parishes based on the financial situation. Our giving tool is the primary way we accomplish this. When you choose to not use Tilma's giving tool, we need to add a price to keep Tilma operating and providing ministry experiences for other parishes. By using our giving tool, you will be able to continue to use this for free with no costs down the line, even as you grow and benefit from Tilma’s ongoing updates.

We can help! We have a great creative and marketing team that can offer assets and strategy to help you run a parishioners onboarding campaign. This will help inform and excite your parishioners about using their Tilma profile. Also, it's absolutely no extra cost when you choose the Free Package.‍

By using the platform, you agree to our terms and policies. If using our giving, you will have to enter into a merchant contract with our payment processor's bank.‍

While the lowest giving rate we offer is our fixed rate, it does mean you pay for the actual tool. A slightly higher giving rate means you get the tools for free.‍

By bringing these tools together and never having to pay for the number of emails you send or people in your database, this keeps your expenses predictable.

Occasionally we’ll have a parish ask us why our pricing is the way it is or if there are discounts available. We don't offer any discounts but we do have the Free option in our pricing when you use the Tilma giving tool. While we certainly don’t blame anyone for asking, we don’t offer discounts because ultimately our goal is to provide an amazing platform for the Church to do effective ministry, not to be the second-rate cheaper product sitting on a shelf. Doing great ministry requires a lot of work and resources, and we've tried our best to absorb those costs so parishes can do more with the resources they have. Our pricing structure also allows us to provide your parish with continued updates, incredible customer support and a solid technical infrastructure.‍‍

Large parishes often have the financial means that a lot of smaller parishes don't and we really wanted to make Tilma available to everyone. We've structured it so large parishes can help support smaller parishes by holding a bigger load of building and maintaining Tilma. If the large parish rate really doesn't work for your specific situation, we can talk about an alternative option.‍

To use Tilma giving means to actively engage your parishioners in using this tool for parish giving. We also ask that you make an active effort in promoting a culture of giving in your parish. We won't enforce monthly minimums. We understand every parish situation is different. If you are a smaller parish that doesn't bring in a lot of giving, we have structured our giving so bigger parishes can support you. If we do notice that giving is extremely low or out of character, we will give you a call to talk about some ideas on how to inspire and engage parishioners.

Check out our Resources section and Knowledge Base to see the best ways to utilize tools and their features. We are always updating it with new videos and articles (and let us know if there is something you don't see but want to learn more about). You can also follow our social platforms where we explore all these topics and how other parishes are using their tools.‍

Definitely. Your original purchase with TIlma includes new updates, tools, and features that get developed down the road. We have a full-time team of ministry, marketing, and tech experts who are continually innovating on our features and developing better ways for you to manage your parish needs. In fact, if you have any cool ideas for Tilma, let us know. We will add it to the roadmap!

Most of the time, you probably won’t need our help, but when you do, we have people on our team dedicated to your success. We also have the Knowledge Base, and Tilma Academy which is packed with information on how to get started in each tool, navigate the different features, and get the most out of your suite.

The first step is identifying where your data currently exists. We'll walk you through exporting it and a tool to send it to our team where we'll begin preparing the data. We will clean up data and work closely with you to validate anything more subjective, like merging duplicate people. Once everything is verified, we import it into your Tilma tool.

First, we are sorry that you had such a rough time before. At Tilma, we do the heavy lifting of extracting all your data and putting it into your new tools. Also, we have a great feature that helps unite duplicated or fractured data. We'd love to talk more about it with you. Schedule a call with us here.‍

Send us an email with the current tools you are using and the size of your parish. Then we'll walk you through exporting out of your current system and bringing them into Tilma where we can help you clean up your data.