How are you able to provide Tilma Parish for such a low cost?
We worked hard to find a pricing model that didn't limit parishes based on their financial situation. By partnering with a great payment processor, we are able to take part in the regular processing fees so we get a percentage of revenue while still giving you an ethical and manageable giving option. Since we are able to fund our ongoing development and support of the Tilma platform through payment fees, we are able to waive monthly license fees if you participate in Tilma Giving. We've even provided your parish with the option to pass these standard giving fees onto the donor. We wanted to make your success, our success and our giving tool is the primary way was we accomplish this. We've also seen a huge increase in parishes using our giving tool because of its ease, safety, and control for the parishioners. You get what you need now with the freedom to grow and access new upgrades as long as you're on Tilma (and without us having to shut off the lights).
Why do we need to charge transaction fees?
Transaction fees are standard for all giving platforms and rates will vary from partner to partner. Our rate structure and payment processing partner allows us to give you Tilma Parish for free. If you would like a more competitive rate, you can choose a rate that better meets your parishes needs and pay a simple monthly fee for your usage of Tilma Parish.
How can Tilma can save me money on parish tools?
Typically parishes have been paying thousands of dollars per year for their current solution yet when they compare features, Tilma does everything they need. When you use Tilma, you reduce your regular costs of multiple tools to paying instead for just one. Plus, there are options to use Tilma for free when your parish is actively using the Tilma Giving tool. Depending on the current tools that your parish is using, by switching to Tilma Parish you can potentially save hundreds of dollars a month.
Why does it cost me to opt out?
We wanted to build something that benefited the whole Church so we worked hard to find a pricing model that didn’t limit parishes based on the financial situation. Our giving tool is the primary way we accomplish this. When you choose to not use Tilma's giving tool, we need to add a price to keep Tilma operating and providing ministry experiences for other parishes. By using our giving tool, you will be able to continue to use this for free with no costs down the line, even as you grow and benefit from Tilma’s ongoing updates.
What happens if my parishioners won't use the giving tool?
We can help! We have a great creative and marketing team that can offer assets and strategy to help you run a parishioners onboarding campaign. This will help inform and excite your parishioners about using their Tilma profile. Also, it's absolutely no extra cost when you choose the Free Package.
What kind of contract am I signing?
By using the platform, you agree to our terms and policies. If using our giving, you will have to enter into a merchant contract with our payment processor's bank.
How can I get the best giving rate?
While the lowest giving rate we offer is our fixed rate, it does mean you pay for the actual tool. A slightly higher giving rate means you get the tools for free.
How does this affect my parish budget?
By bringing these tools together and never having to pay for the number of emails you send or people in your database, this keeps your expenses predictable.
Why is this so expensive? Do you offer discounts?
Occasionally we’ll have a parish ask us why our pricing is the way it is or if there are discounts available. We don't offer any discounts but we do have the Free option in our pricing when you use the Tilma giving tool. While we certainly don’t blame anyone for asking, we don’t offer discounts because ultimately our goal is to provide an amazing platform for the Church to do effective ministry, not to be the second-rate cheaper product sitting on a shelf. Doing great ministry requires a lot of work and resources, and we've tried our best to absorb those costs so parishes can do more with the resources they have. Our pricing structure also allows us to provide your parish with continued updates, incredible customer support and a solid technical infrastructure.
Why is my cost so high as a large parish?
Large parishes often have the financial means that a lot of smaller parishes don't and we really wanted to make Tilma available to everyone. We've structured it so large parishes can help support smaller parishes by holding a bigger load of building and maintaining Tilma. If the large parish rate really doesn't work for your specific situation, we can talk about an alternative option.
What does it mean to use Tilma giving?
To use Tilma giving means to actively engage your parishioners in using this tool for parish giving. We also ask that you make an active effort in promoting a culture of giving in your parish. We won't enforce monthly minimums. We understand every parish situation is different. If you are a smaller parish that doesn't bring in a lot of giving, we have structured our giving so bigger parishes can support you. If we do notice that giving is extremely low or out of character, we will give you a call to talk about some ideas on how to inspire and engage parishioners.